For all items purchased from our online store, excluding special orders and custom work, we have a 30-day money-back return policy. Special orders include all items that are NOT marked as “Ready to Ship,” and custom work is any item we made especially for you. After 30 days, you can always exchange.
Note. All online orders come with a special delicate MSD RFID tag attached to the jewelry. To be eligible for return Under our policy, Jewelry must not be worn, and the tag must not be removed. This special tag is only an MSD hallmark with no details or pricing is expressed on it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, please contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at RedBox@marketstreetdiamonds.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at RedBox@marketstreetdiamonds.com and send your item to: 2512 Pennsylvania Avenue NW, Washington, DC 20037, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 2512 Pennsylvania Avenue NW, Washington, DC 20037, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.